Accessibility is about making our online information available to as many people as possible, whatever their needs.

Our site has been designed with accessibility in mind. We also have guidelines to make sure most of our content meets this standard.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you have any comments about how we can make our website more accessible, please let us know at We'll consider your request and get back to you in ten working days.

If you prefer to use British Sign Language you can contact us using a SignLive video interpreter. This service is available on Monday to Friday from 8am to 6pm. We also have a telephone-based interpretation service for callers which is available in all the main languages spoken in Derbyshire.

We also have a range of other support available including how to translate our website, our website standards and information on equality and diversity.

Reporting accessibility problems on this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please email

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications)(No.2) Accessibility Regulations 2018 (the 'accessibility regulation'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Derbyshire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications)(No.2) Accessibility Regulations 2018.


This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following non-compliances and exemptions listed.

Non-accessible content

The following content types are non-accessible for these reasons:

  • applications and third-party systems linked from our webpages
  • some PDF, documents that aren’t fully accessible to screen reader software
  • you cannot modify the line height or spacing of text
  • you cannot change colours, contrast levels and fonts using functionality on our website
  • some of our videos are not captioned, or may rely on auto-generation captions and may not be completely accurate

Disproportionate burden

We do not believe there is any content on this site for which we need to claim a disproportionate burden.

Content that's not within scope of the accessibility regulations

This website was published in April 2023 and is required to be fully accessible. 

External links

This website links to third-party, external websites or services that may not be fully accessible.

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. We endeavour to ensure any new PDFs or Word documents meet accessibility standards. Where this has not been possible due to timescales of publication you can contact us to request a more accessible version

How we tested this website

We tested this website in the following ways:

  • WCAG 2.1 compliance using a third-party automated service (scanned every 5 days and reviewed regularly)
  • regular testing using a suite of browser-based accessibility reporting tools and manual checks
  • colour contrast checkers

What we're doing to improve accessibility

We are undertaking a comprehensive review of all Derbyshire County Council websites and services to test, identify and fix accessibility issues.

Preparation of this accessibility statement

This statement was prepared and last reviewed in April 2023.